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In the heart of Westlake, Ohio, a culinary gem shines brightly, drawing in locals and visitors alike with its warm atmosphere, delicious offerings, and a commitment to community. Lehman's Deli & Bakery, under the passionate leadership of Owner George Bagsarian and Bakery Manager Kayla Wallace, has not only become a staple for food lovers but has also fostered connections that go beyond mere transactions. In this blog, we delve into the unique aspects that make Lehman's a must-visit destination for anyone in the Cleveland area.
A Commitment to Local
Kayla Wallace, the Manager of Lehman's Bakery, emphasizes the deli's dedication to supporting local businesses. The bakery proudly serves products from various local suppliers, including Rising Star Coffee, Storehouse Tea, and Hartzler Dairy. This commitment not only elevates the quality of their offerings but also strengthens the community ties that are vital for small businesses. "We’re really big on supporting local businesses. A lot of our stuff is homemade," Kayla explains, highlighting the fresh breads and personal touch that characterizes Lehman's.
This local focus extends to their food offerings, where Kayla notes, "Everything here is really good. Most everything is homemade, and if not, we get it from top vendors." This philosophy creates a sense of authenticity, and encourages patrons to return not just for the food, but for the opportunity to support local businesses and entrepreneurs.
A Customer-Centric Experience
One of the standout features of Lehman's Deli & Bakery is its emphasis on customer service. From the moment you step through the door, you are greeted with warmth and enthusiasm. Kayla mentions her team’s commitment to connecting with customers, stating, "As soon as the door opens, 'Hey!' We're right in your face! This friendly atmosphere is infectious and plays a significant role in the bakery’s success.
Customers of all backgrounds frequent the deli, from busy contractors to families with young children. It's not uncommon to see lines forming, yet everyone remains patient and cheerful, understanding the quality and care that goes into each order. This unique environment fosters a sense of community and belonging, making every visit to Lehman's a special occasion.
Navigating Challenges: A Pandemic Story
Interestingly, Lehman's Deli & Bakery opened its doors during the COVID-19 pandemic, a challenging time for many businesses. George Bagsarian, the owner, shares how they navigated these difficult waters. "George was working on remodeling this before Covid started, and during Covid is when we opened," Kayla recalls. Their adaptability and innovative approach allowed them to thrive when many others struggled. They offered curbside service, ensuring customers could enjoy their favorites safely. George believes that the pandemic inadvertently helped their business by remaining competitive. "There weren’t many places open, and we just made it through all of that," he explains. Their success story serves as a testament to resilience and community support.
A Bakery for Everyone
Lehman’s is not just a deli; it’s also a bakery that caters to diverse dietary needs. Kayla proudly highlights their expanding gluten-free options, including gluten-free pumpkin rolls and cheesecake. “We’re trying to get into all of the health needs for people, for example, “vegan and gluten-free” she explains. This inclusivity ensures that everyone can find something delightful to indulge in.
Some of the bakery's standout items include Lehman’s famed pumpkin roll, a favorite among regulars. For those seeking something a different, their almond flour cheesecakes - topped with blueberries, strawberries or cherries - are a must-try. These offerings showcase the bakery's commitment to quality and innovation, making it a favorite for those with discerning palates.
The Deli: A Culinary Tradition
George Bagsarian’s journey with Lehman’s began in 1983, when he purchased the farm market originally established by Norm and Margaret Lehman during World War II. While the deli was initially the focal point, it wasn't until the 2010s that the idea of expanding into a full bakery came to fruition. "We did bake cookies, and we had very talented people, but it wasn't until years later that we started the bakery," George recalls.
The deli side is known for its variety and quality. With over 140 soup recipes, homemade roasted meats, and a plethora of sandwiches, it's a haven for anyone craving comfort food. The turkey club sub, made with their own roasted turkey, is a perennial favorite, alongside the classic chicken noodle soup.
“What impresses me is how many people know about your Deli, your food, your sandwiches,” a customer shared. Indeed, Lehman's has built a reputation that spans generations, with many patrons recalling their childhood visits for fresh apple cider and fruits.
Building Connections Through Food
At Lehman’s, food is more than just a meal; it’s an opportunity to connect with others. The bakery and deli serve as gathering places for friends, families, and even colleagues. "I've seen customers that have had multiple kids. I've seen them change schools, do sports, go to high school," Kayla reflects, emphasizing the long-term relationships formed within these walls.
This sense of community is further highlighted by the staff's dedication. George notes, "I've been blessed over these 41 years to have met the greatest people in the world." Many employees have remained with the deli for years, contributing their own family recipes and helping to create a welcoming environment for all.
A Vision for the Future
As the conversation shifts to the future, both George and Kayla express their desire to maintain the personal touch that defines Lehman's. While they’ve seen growth and increased demand, Kayla firmly states, "We will never have a drive-through." She believes that the focus should remain on customer connections and ensuring every product is served with care and consistency.
The commitment to quality means that every drink, pastry, soup and sandwich must meet high standards, and that personal connection with customers remains paramount. "Customers are what keep you open, and customers are what keep you in business," Kayla asserts. This philosophy is evident in every interaction, making every visit to Lehman's feel special.
The Legacy of Lehman’s
Lehman’s Deli & Bakery is more than just a place to grab a bite; it’s a testament to the power of community, resilience, and dedication. Whether you’re stopping by for a morning coffee, indulging in a sweet treat, or enjoying a hearty lunch, you’re not just a customer - you’re part of a family that spans decades.
With its roots firmly planted in the community, Lehman’s continues to thrive, adapting to the needs of its patrons while maintaining the core values that have made it a beloved establishment. As George notes in closing, "I’d just like to thank all our customers in the past and all former and present employees for doing such a great job and making Lehman’s what it is today."
Final Thoughts
For anyone in or visiting the Cleveland area, a stop at Lehman's Deli & Bakery on Detroit Road in Westlake, Ohio is an experience not to be missed. With its friendly staff, delicious food, and deep-rooted community ties, it’s clear why this establishment is heralded as "Cleveland's Best Deli & Bakery in the West!" So, the next time you find yourself in the area, remember to swing by, say hello to George and Kayla, and enjoy a coffee, snack or meal that’s rich in flavor and filled with community spirit!
References
https://mightylinetape.com/a/blog/category/mighty-lines-safety-talk-and-toolbox-talk-topics
